Returns & Refunds
We want every Plyzen door to arrive in perfect condition and be exactly what you ordered. This policy explains when returns, replacements and refunds apply and how to raise a request.
Damaged or wrong items
If your order arrives damaged, defective or different from what you ordered, we will arrange a repair, replacement or refund. To help us resolve it quickly:
- For doors we deliver and fit, inspect each door before our carpenter leaves. For shipped orders, note any visible damage on the delivery receipt.
- Share clear photos of the product, the damage and the packaging within 48 hours of delivery.
- Do not install, cut, drill or alter the product before reporting the issue.
Ready stock products
Unused ready stock products in original condition and packaging may be eligible for return if requested within 7 days of delivery. Return shipping costs may apply for change-of-mind returns.
Custom and made-to-measure doors
Custom doors are made to your approved size, material and design, so they cannot be returned or exchanged for change of mind or incorrect measurements provided by the customer. They are covered for transit damage and manufacturing defects as described above.
Items that cannot be returned
- Products that have been installed, cut, drilled, painted or altered
- Custom and made-to-measure products, except for damage or defects
- Products damaged by improper handling, storage or installation after delivery
Refunds
Once a return is approved and the product is received and inspected, refunds are processed to the original payment method, usually within 7 to 10 working days. The time taken for the amount to reflect in your account depends on your bank or payment provider.
How to raise a request
Contact us with your order number, photos and a short description of the issue. Our team will guide you through the next steps. You can also read our shipping and delivery policy and terms and conditions.